KLICAPP
KLICAPP does not act on behalf of the Kadaster

Q&A

In this section, you will find answers to frequently asked questions. These questions relate to (doing) Klic requests, laws and regulations, cautious excavation, KLICAPP and the Klic App.

Is your question not listed? Please send an email to info@klic-app.nl or call us at +31 (0) 343 561 858 (Mon-Fri from 09:00 to 17:00).

Overview



When should I do a Klic request?

You should do a Klic request when you are going to excavate mechanically. This is required by law (WION law) and applies to companies and consumers. It does not matter how deep you will dig. By doing a Klic request, you can contribute to the prevention of excavation damage and dangerous situations. In addition, you will contribute to the security of the excavator.

To top

I want to print out the Klic request, can I?

Once the delivery is completed, you will receive an email. This email will contain (in addition to a link to the Klic request data in the Klic App) a separate link to view the Klic as a PDF and, if desired, print them. We would like to point out that with the use of the Klic App you will meet legal requirements and this also saves printing costs. In addition, the app offers features that provide a simpler and more efficient use of the Klic during the excavation process.

To top

How much does a Klic request costs?

The costs at KLICAPP are € 32, - (exlusive of VAT) for the application of a Klic request, including use of the Klic App. Are you or is the organization you work for a member of Bouwend Nederland? Then you are eligible for member benefits. Please send an e-mail to info@klic-app.nl providing company info and the Bouwend Nederland membership number to activate the discount.

To top

What is the delivery time once the Klic request is completed?

In 95% of all cases, the Klic data will be available within one working day. The exact delivery time depends on the delivery by net operators who have assets (cables and/or pipes) in the selected area.

To top

I want to share the Klic request with someone else, can I?

Yes, you can forward the email and/or text message with the links to the Klic request. The links remain active and can also be used by the new recipient.

To top

I do not want to use the Klic App, how do I consult the Klic request?

Once the delivery is completed, you will receive an email and/or text message (if you have selected text message option during the application process) with a link to the Klic request. If you do not want use the Klic App, you can view the files as PDF or print them. For this, a separate separate link is included in the email.

To top

Why do I not see the Klic request when I am signed in to the Klic App?

When you have applied for a Klic request at KLICAPP, you will receive a text message and/or email with a link to the Klic request as soon as delivery is complete. By clicking on this link, it will directly open in the Klic App. You will never have to log or sign in.

You may have previously received login details for the Klic App from, for example, a client. To view those Klic requests, press 'sync' in the app and log in with your credentials. You are now viewing the Klic request from this client. Would you like to view KLICAPP's Klic request(s) again? Please click on the link in the text message or email you received from KLICAPP. You can always switch by synchronizing (and logging in) or re-activating the KLICAPP link.

To top

What is the WION law and what is the purpose of this law?

The WION, also known as excavators regulation, was established on July 1st, 2008. Since October 1st, 2008 excavators are required to do a Klic request when excavating mechanically. The Radiocommunications Agency, part of the Dutch Ministry of Economic Affairs, oversees the enforcement of this law. The purpose of the WION is to prevent any danger or economic harm which is caused by damage to underground cables or pipes (water, electricity and gas lines, telephone lines and oil and gas pipelines).
To top

What is the meaning of KLIC-WIN?

The excavation industry took the initiative for KLIC-WIN. This program will modernize the exchange of cable and pipeline information according to the WION and enables systems and processes to comply to the European INSPIRE regulation. In this way, the excavation industry and the Land Registry prepares itself for the future. The name KLIC-WIN is a combination of the WION (the Dutch Act Information Exchange Underground Networks) and INSPIRE (European Directive Infrastructure for Spatial Information in the European Community).

To top

What are the guidelines for a careful excavation process?

The knowledge platform CROW has rolled out a guideline for careful excavation with the publication 'To prevent damage to cables and pipes'. The publication connects legislation and practice and covers the entire process of a project. For more information or to order the publication, click here (Dutch content).

The Radiocommunications Agency has developed a 'Shed Map'. When a Klic request has been done, the applicant receives plot information. The Shed Map (Dutch content) shows the individual components of the plot information, such as delivery information, location information, detailed maps, letters of net operators, contact details and drawings of house connections.

To top

Am I obliged to have Klic data available at the excavation site and why so?

You are legally obliged to have the Klic data available on site during the excavation work. For example, when excavation damage occurs, the (sub)contractor must be able to contact the correct net operator. The Radiocommunications Agency checks for the presence of Klic data on site. If you do not meet this legal obligation, a penalty may be imposed. When you apply for a Klic request at KLICAPP, you will have these data available on your smartphone or tablet with the Klic App. In this way you will meet legal obligations.

To top

Is digital availability of data at the excavation site legally sufficient?

Article 2 of the WION Law states the following:

1. The client shall ensure that the excavation work which he has assigned can be carried out in a careful manner.
2. The excavator carries out the excavation work in a careful manner.
3. Pursuant to Article 2 the excavator at least ensures that:
     a. a Klic request has been done before the start of the excavation,
     b. research has been conducted into the precise location of parts of nets on the excavation site, and
     c. the excavation site, the from Service received field information is available.

If you have a tablet or smartphone with the Klic data in the Klic App present on excavation site, you will meet Article 2 paragraph 3c. In this case you do not need to have paper prints with you.
To top

What is the maximum size of the Klic request area?

For an area of 500 x 500 m or less, one Klic request is sufficient. For larger areas, you will have to do multiple requests.

To top

What is the validity of a Klic request?

After doing a Klic request, it remains valid for 20 working days. You should start with the excavation within these 20 days. The cable and pipeline information you received, can be used as long as the soil is open, or as long as it can be demonstrated that nothing has changed in the subsurface. If you have not started to excavate within 20 working days after submitting the Klic request, you should do a new one.

To top

How do I have to pay?

You can pay by iDeal or credit card. When you register and create an account, you can purchase credits. For future Klic requests, you do not have to pay seperately each time, but it will be deducted from your credit balance. For each purchase (Klic request or credits), you will receive an invoice.

To top

Is my online payment safe?

Your online payment will be processed by Payment Service Provider ICEPAY. ICEPAY enables online payment in this webshop by offering online payment methods like iDEAL and credit card, and ICEPAY will handle your transaction. ICEPAY is only responsible for processing your payment and has no influence on the delivery of your online purchases. Check out the ICEPAY website for more information on online payments via ICEPAY.

To top

Can I pay by PAD (preauthorized debit)?

No, but if you register, you can purchase credits and do not have to pay for each request separately. If you login, you can do Klic requests that will be automatically deducted from your credit balance.

To top

I want to pay on account, is this possible?

If you want to pay on account, because you must apply for a large amount of Klic requests (> 100 per year), we ask you to call us on +31 (0) 343 561 858 (Mon / Fri from 09: 00h to 17: 00h) or send an email to info@klic-app.nl.

To top

Can I do a Klic request without an account?

Yes, you can do a Klic request at KLICAPP without account. If you do more than one Klic request (or requests on a regular basis), it might be useful though to create an account. If you login, you can buy credits so you do not have to pay separately each time you do a Klic request, and view your order history and order details.

To top

How will the Klic data be delivered?

Once the application is completed, you will receive an email and/or text message (if you have selected text message option during the application process) with a link to the Klic request. These can be opened directly with the Klic App. If you click this link, the Klic request is directly displayed in the Klic App without having to log in. After you have clicked the link, the Klic request will be available in the app. Every time you open the Klic App, it will be visible in the app. Until the Klic request is removed from the app, or the app is deinstalled. If you do not want to use the Klic App, you can view the files as a PDF or print them. For this, a separate link is included in the email.

To top

On what devices can I use the Klic App?

This Klic App is available for Android, iOS and Windows smartphones and tablets.

To top

Where can I download the Klic App?

You can download the Klic app at the Play store (Android), iTunes store (iOs) or Windows store (Windows). Please note: To consult Klic requests from KLICAPP you must download the Klic App Cloud version of the app.

To top

Do I need a username and password to log in the Klic App?

No, you do not need credentials for the Klic App. If you applied for a Klic request via KLICAPP, you will receive an email and/or text message with a link to the Klic request once the delivery is completed. If you click this link, the Klic request is directly displayed in the Klic App without having to log in. After you have clicked the link, the Klic request will be available in the app. Every time you open the Klic App, it will be visible in the app. Until the Klic request is removed from the app, or the app is deinstalled.

To top

How do I use the Klic App?

If you applied for a Klic request via KLICAPP, you will receive an email and/or text message with a link to the Klic request once the delivery is completed. If you click this link, the Klic request directly opens into the Klic App. When the app is not installed on your smartphone or tablet, you will be automatically redirected to the appropriate store, so you can download it. A manual of the Klic App can be found in the app, when clicking the"Help" button.

To top

How do I delete a Klic request in the Klic App?

Klics that are no longer used and/or have been expired, can be removed from the Klic App. For Android and Windows devices, select the Klic you want to remove at the startup screen and remove it by 'longtab' (press extra long). For iOS, 'swipe' the Klic to the left and press 'Verwijderen/Delete'.

To top

House connections are missing out in the drawings, what should I do?

A net operator is not obliged to provide house connections. Even if you have explicitly indicated to receive them during the application. A number of net operators does provide house connections. If these are not shown in the drawing, they may be sent separately. You can view them with the Klic App menu option "Bijlagen/Attatchments". Are house connections not sent, but would you still like to receive this information? Please contact the concerning net operator. Contact details can be found with the Klic App menu option 'Contacten/Contacts'.

To top

I do more than 100 Klic requests a year, how do I set up my process?

When you do a lot of Klic requests (>100 annually), we ask you to call us on +31 (0)343 561 858 (Mon-Fri from 9:00h to 17:00h) or send an email to info@klic-app.nl. We can inform you how to set up your Klic process efficiently.
To top

I forgot my KLICAPP password, what should I do?

Please click on the 'Log in' button on the top right. Then, click on 'Forgot your password?', enter your email address and submit. You will receive an email shortly with a link to create a new password. Did you not receive an email? Perhaps the message was marked as spam, so please check your folders.

To top

How do I contact KLICAPP?

If you would like to receive more information, have a question about a delivery or about the Klic App, please send an email to info@klic-app.nl or call +31 (0) 343 561 858 (Mon-Fri from 09:00h to 17:00h). When a green chat box is shown on the lower right ('Online'), our webcare department is available for online support. When the webcare department is offline, you can leave a message.

To top