Q&A

When should I do a Klic request?

You should do a Klic request when you are going to excavate mechanically. This is required by law (WION law) and applies to companies and consumers. It does not matter how deep you will dig. By doing a Klic request, you can contribute to the prevention of excavation damage and dangerous situations. In addition, you will contribute to the security of the excavator.

By requesting a Klic report, you contribute to the prevention of excavation damage and dangerous situations in the environment. In addition, you contribute to the safety of the digger. Therefore, start the application for the Klic-report now. 

What is the delivery time once the Klic request is completed?

In 95% of all cases, the Klic data will be available within one working day. The exact delivery time depends on the delivery by net operators who have assets (cables and/or pipes) in the selected area. In order to receive the Klic report quickly, it is therefore advisable to start the Klic request quickly.

I want to share the Klic request with someone else, can I?

Yes, you can forward the email and/or text message with the links to the Klic request. The links remain active and can also be used by the new recipient. You can also copy the link and forward it by WhatsApp, for example.

When you have an account and are logged in, you can add 'Extra recipients' that you have created (once) in 'My contacts'. These recipients will then also receive the Klic reports directly via e-mail and SMS.

I do not want to use the Klic App, how do I consult the Klic request?

Once the delivery is completed, you will receive an email and/or text message (if you have selected text message option during the application process) with a link to the Klic request. If you do not want use the Klic App, you can view the files as PDF or print them. For this, a separate separate link is included in the email.

What is the WION law and what is the purpose of this law?

What is the meaning of KLIC-WIN?

The excavation industry took the initiative for KLIC-WIN. This program will modernize the exchange of cable and pipeline information according to the WION and enables systems and processes to comply to the European INSPIRE regulation. In this way, the excavation industry and the Land Registry prepares itself for the future. The name KLIC-WIN is a combination of the WION (the Dutch Act Information Exchange Underground Networks) and INSPIRE (European Directive Infrastructure for Spatial Information in the European Community).

Read here more about KLIC-WIN.

What are the guidelines for a careful excavation process?

The knowledge platform CROW has rolled out a guideline for careful excavation with the publication 'To prevent damage to cables and pipes'. The publication connects legislation and practice and covers the entire process of a project. For more information or to order the publication, click here (Dutch content).

The Radiocommunications Agency has developed a 'Shed Map'. When a Klic request has been done, the applicant receives plot information. The Shed Map (Dutch content) shows the individual components of the plot information, such as delivery information, location information, detailed maps, letters of net operators, contact details and drawings of house connections.

Is digital availability of data at the excavation site legally sufficient?

What is the maximum size of the Klic request area?

For an area of 500 x 500 m or less, one Klic request is sufficient. For larger areas, you will have to do multiple Klic requests.

Can I pay by PAD (preauthorized debit)?

No, but if you register, you can purchase credits and do not have to pay for each request separately. If you login, you can do Klic requests that will be automatically deducted from your credit balance.

How do I delete a Klic request in the Klic App?

Klics that are no longer used and/or have been expired, can be removed from the Klic App. For Android and Windows devices, select the Klic you want to remove at the startup screen and remove it by 'longtab' (press extra long). For iOS, 'swipe' the Klic to the left and press 'Verwijderen/Delete'.

House connections are missing out in the drawings, what should I do?

A net operator is not obliged to provide house connections. Even if you have explicitly indicated to receive them during the application. A number of net operators does provide house connections. If these are not shown in the drawing, they may be sent separately. You can view them with the Klic App menu option "Bijlagen/Attatchments". Are house connections not sent, but would you still like to receive this information? Please contact the concerning net operator. Contact details can be found with the Klic App menu option 'Contacten/Contacts'.

What is the validity of a Klic request?

After doing a Klic request, it remains valid for 20 working days. You should start with the excavation within these 20 days. The cable and pipeline information you received, can be used as long as the soil is open, or as long as it can be demonstrated that nothing has changed in the subsurface. If you have not started to excavate within 20 working days after submitting the Klic request, you should do a new one. Therefore, start applying for a Klic report as soon as you want to start excavation work.

If you are present every day and have control over the excavation site (for example because the excavation site is closed off with a fence), you may continue to work with the same Klic report. If in any doubt, we advise you to contact the Rijksinspectie Digitale Infrastructuur (RDI, formerly known as Agentschap Telecom).

How will the Klic data be delivered?

Once the application is completed, you will receive an email and/or text message (if you have selected text message option during the application process) with a link to the Klic request. These can be opened directly with our Klic viewer, the Klic App. If you click this link, the Klic request is directly displayed in the Klic App without having to log in. After you have clicked the link, the Klic request will be available in the app. Every time you open the Klic App, it will be visible in the app. Until the Klic request is removed from the app, or the app is deinstalled. If you do not want to use the Klic App, you can view the files as a PDF or print them. For this, a separate link is included in the email.

Why do I not see the Klic request when I am signed in to the Klic App?

When you have applied for a Klic request at KLICAPP, you will receive a text message and/or email with a link to the Klic request as soon as delivery is complete. By clicking on this link, it will directly open in the our Klic viewer, namely the Klic App. You will never have to log or sign in.

You may have previously received login details for the Klic App from, for example, a client. To view those Klic requests, press 'sync' in the app and log in with your credentials. You are now viewing the Klic request from this client. Would you like to view KLICAPP's Klic request(s) again? Please click on the link in the text message or email you received from KLICAPP. You can always switch by synchronizing (and logging in) or re-activating the KLICAPP link.

Read here more about the KLIC APP functionality.

I want to pay on account, is this possible?

If you want to pay on account, because you must apply for a large amount of Klic requests (> 100 per year), we ask you to call us on +31 (0) 343 561 858 (Mon / Fri from 09: 00h to 17: 00h) or send an email to info@klic-app.nl. You will find more information on our Contact page. We are happy to think with you!

Do I need a username and password to log in the KLICAPP?

No, you do not need credentials for the Klic App. If you applied for a Klic request via KLICAPP, you will receive an email and/or text message with a link to the Klic request once the delivery is completed. If you click this link, the Klic request is directly displayed in the Klic App without having to log in. After you have clicked the link, the Klic request will be available in the app. Every time you open the KLIC APP, it will be visible in this Klic viewer. Until the Klic request is removed from the app, or the app is deinstalled.

How do I use the Klic App?

If you applied for a Klic request via KLICAPP, you will receive an email and/or text message with a link to the Klic request once the delivery is completed. If you click this link, the Klic request directly opens into the Klic App. When the app is not installed on your smartphone or tablet, you will be automatically redirected to the appropriate store, so you can download it. A manual of the Klic App can be found in the app, when clicking the"Help" button.

Want to know more about the functions of the KLIC APP? Read our article about the KLIC APP functionalities.

Is my online payment safe?

Your online payment will be processed by Payment Service Provider ICEPAY. ICEPAY enables online payment in this webshop by offering online payment methods like iDEAL and credit card, and ICEPAY will handle your transaction. ICEPAY is only responsible for processing your payment and has no influence on the delivery of your online purchases. Check out the ICEPAY website for more information on online payments via ICEPAY.

I am not satistfied with KLICAPP, how do I file a complaint?

If you have a complaint about our products or service, you can contact us via the contact form. We will give you a substantive response within 14 days of receipt of the complaint. If you, as a consumer, do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform. For both consumers and business customers, if they are not satisfied with the handling of the complaint, they can also submit the complaint to Thuiswinkel for mediation. For consumers via www.sgc.nl and for business customers via www.thuiswinkel.org.

How do I have to pay?

You can pay by iDeal, Mastercard, Visa, Bancontact, Eps or CreditClick. When you register and create an account, you can purchase credits. For future Klic requests, you do not have to pay seperately each time, but it will be deducted from your credit balance. For each purchase (Klic request or credits), you will receive an invoice.

Does the right of withdrawal apply?

When you request a Klic report, the right of withdrawal does not apply. In the ordering process you agree to the direct delivery of the data and thereby waive the right to cancel as soon as the download of the data (as PDF, or with the Klic App) has started.

I do more than 100 Klic requests a year, how do I set up my process?

I want to print out the Klic request, can I?

Previously, you received a separate link upon delivery to display the Klic report in PDF and print it out if desired. This is no longer possible since the beginning of 2021. Now the 'Kadaster' no longer sends the overview drawing in the PDF along with the Klic report. The only thing you could print out (but is not mandatory) are the letters from the network operators involved. In addition, as of April 1, 2021, it is mandatory to be able to view the Klic request completely digitally at the excavation site with a viewer such as the Klic App. A printed version or a digital PDF is therefore also no longer sufficient. Furthermore, we would like to point out that by using the Klic App you comply with legal obligations and save printing costs. The app also offers functionalities that ensure easier and more efficient use of the Klic report during the excavation process. Read hore more about the Klic App.

Am I obliged to have Klic data available at the excavation site and why so?

You are legally obliged to have the Klic data available on site during the excavation work. For example, when excavation damage occurs, the (sub)contractor must be able to contact the correct net operator. The Radiocommunications Agency checks for the presence of Klic data on site. If you do not meet this legal obligation, a penalty may be imposed. When you apply for a Klic request at Klic App, you will have these data available in this Klic viewer, which is on your smartphone or tablet with the Klic App. In this way you will meet legal obligations.

Can I do a Klic request without an account?

Yes, you can do a Klic request in our Klic viewer the Klic App without account. If you do more than one Klic request (or requests on a regular basis), it might be useful though to create an account. If you login, you can buy credits so you do not have to pay separately each time you do a Klic request, and view your order history and order details. Start the Klic request now!

On what devices can I use the Klic App?

This Klic App is available for Android, iOS and Windows smartphones and tablets. With this Klic viewer you can view the Klic reports in the Klic App

I forgot my Klic App password, what should I do?

Please click on the 'Log in' button on the top right. Then, click on 'Forgot your password?', enter your email address and submit. You will receive an email shortly with a link to create a new password. Did you not receive an email? Perhaps the message was marked as spam, so please check your folders.

Where can I download the Klic App?

You can download the Klic app at the Play store (Android)or iTunes store (iOS). Do you want to know more? Read here more about how to download the Klic viewer, Klic App!

How do I contact Klic App?

If you would like to receive more information, have a question about a delivery or about the Klic App, please send an email to info@klic-app.nl or call +31857733657 (Mon-Fri from 09:00h to 17:00h). When a green chat box is shown on the lower right ('Online'), our webcare department is available for online support. When the webcare department is offline, you can leave a message.

Want to know more? Check also our Contact page!

How much does a Klic request costs?

The costs at Klic App are € 45, - (exlusive of 21% VAT) for the application of a Klic request, including use of the Klic App. Are you or is the organization you work for a member of Bouwend Nederland? Then you are eligible for member benefits. Please send an e-mail to info@klic-app.nl providing company info and the Bouwend Nederland membership number to activate the discount.